(FAQ) Frequently Asked Questions
1. How can I place an order?
You can easily place an order by browsing our collection, adding your favorite items to the cart, and proceeding to checkout. Once your payment is confirmed, you’ll receive an order confirmation email from us.
2. How long does shipping take?
Orders are typically processed within 1–3 business days.
Delivery times depend on your location:
Domestic orders: Usually arrive within 3–7 business days.
International orders: Can take 7–21 business days, depending on customs and local postal services.
You’ll receive a tracking link via email once your order ships.
3. Do you ship internationally?
Yes! We offer worldwide shipping.
Shipping rates and delivery times vary by country, these will be shown at checkout.
4. How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number.
Click the link in your email to track your parcel in real time.
5. What is your return policy?
We offer a 30-day return policy from the date you receive your order.
To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
To request a return, please email us at lilikarandi@gmx.de.
For full details, visit our [Return & Refund Policy] page.
6. What should I do if I receive a damaged or incorrect item?
Please contact us immediately at lilikarandi@gmx.de.
with your order number and photos of the item.
We’ll resolve the issue as quickly as possible.
7. Can I change or cancel my order after placing it?
We start processing orders quickly to ensure fast delivery.
If you need to make changes or cancel, please contact us at lilikarandi@gmx.de
within 12 hours of placing your order, and we’ll do our best to assist.
8. Do you offer exchanges?
If you’d like a different item, the quickest option is to return your product for a refund and place a new order for the item you prefer.
9. What payment methods do you accept?
We accept all major payment methods, including:
Credit and debit cards (Visa, MasterCard, American Express)
PayPal
[Add other options as applicable e.g., Apple Pay, Klarna, etc.
All transactions are secure and encrypted for your safety.
10. How can I contact you?
You can reach us anytime at lilikarandi@gmx.de.
We aim to respond within 1–2 business days.
